FAQ
Frequently Asked Questions – Premiumora
Welcome to Premiumora’s FAQ page. We’ve gathered answers to the most common questions to help make your shopping experience smooth and enjoyable. If you don’t find what you’re looking for, feel free to reach out to our support team.
1. How long will it take to receive my order?
Answer:
Handling time: 1–2 business days
Transit time: 6–10 business days (depending on your location)
Estimated delivery time: 7–12 business days
For more details, please check our Shipping Policy.
2. Do you offer free shipping?
Answer: Yes, Premiumora offers free standard shipping on all orders.
3. Where is Premiumora located?
Answer: Premiumora is an online-only store. This allows us to focus on providing premium-quality products at competitive prices, shipped directly to your door.
4. What if I receive a defective or damaged product?
Answer: No worries—we’ll replace it at no extra cost. Please contact us and return the item within 30 days. See our Return Policy for more details.
5. Can I cancel my order after it’s placed?
Answer: Yes, you can cancel within 24 hours of placing your order. Just contact our support team right away.
6. What is your return policy?
Answer: We offer a hassle-free 30-day return policy. For details, please visit our Return Policy page.
7. When will I receive my refund?
Answer: Refunds are processed once we receive and inspect the returned item. You’ll usually see the refund within 5–7 business days, depending on your bank or payment provider.
8. Do your products come with a warranty?
Answer: Yes, all Premiumora products come with a 30-day warranty against defects.
9. How can I contact customer support?
Answer: You can reach us via the Contact Us page or by emailing info@premiumora.com. Our team is here to help.
10. Do you ship internationally?
Answer: Yes, Premiumora ships to multiple countries worldwide. Shipping times and availability may vary by location—please check our Shipping Policy for details.
11. Do you have a physical store?
Answer: No, Premiumora is an online-only store, which allows us to focus on a wide product range and competitive pricing.
12. Can I place a bulk or wholesale order?
Answer: Yes, bulk orders are available. Please contact our support team for custom pricing and details.
13. How do I exchange a product?
Answer: Exchanges can be made within 30 days. Please check our Return Policy for step-by-step instructions.
14. How can I track my order?
Answer: You can track your order through the Track Order page on our website once it has been shipped.
Contact Information
Store Name: Premiumora
Email: info@premiumora.com
Phone: +447400760086 (UK Business Line)
Customer Service Hours: Monday – Friday, 9:00 AM – 6:00 PM (GMT)
We aim to respond to all inquiries within 1–2 business days.