Shipping Policy

At Premiumora, we are dedicated to providing a smooth and reliable shopping experience. Our shipping policy is designed to be clear, straightforward, and customer-friendly. We proudly offer free standard shipping on all orders.

Shipping Locations

We currently ship to multiple countries worldwide. Shipping times may vary depending on your location. Please refer to the delivery estimates below.

Delivery Times

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  Order Cutoff Time: 5:00 PM (GMT). Orders placed after this time will be processed the next business day.
  
• 
  Order Handling Time: 1–2 business days (Monday–Friday). Once processed, your order will be shipped via one of our trusted carriers.
  
• 
  Transit Time: 6–10 business days (Monday–Friday).
  
• 
  Estimated Delivery Time: 7–12 business days from the date of order.
  

Carrier Services

We partner with reliable global carriers to ensure safe and timely delivery. These include:

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  UPS
  
• 
  FedEx
  
• 
  DHL
  
• 
  Local postal services (depending on destination)
  

Shipping Costs

• 
  Free Standard Shipping: All orders qualify for free standard shipping, with  minimum order value of 100gbp requirement.
  
• 
  Express Shipping (optional): Available at checkout for an additional cost.
  

Delivery Issues

If your package is delayed, lost, or arrives damaged, please contact our support team immediately. We’ll work with you to resolve the issue quickly and ensure your order arrives safely.

Tracking Your Order

Once your order has shipped, you’ll receive an email with a tracking number. You can follow your package’s journey through our Track Order page.

Questions?

For more details, visit our FAQ page or reach out to our support team.

Contact Information

Store Name: Premiumora
Email: info@premiumora.com
Phone: +44 20 1234 5678 (UK Business Line)
Customer Service Hours: Monday – Friday: 9:00 AM – 6:00 PM (GMT)

We aim to reply to all inquiries within 1–2 business days.

Frequently Asked Questions – Premiumora

Welcome to Premiumora’s FAQ page. We’ve gathered answers to the most common questions to help make your shopping experience smooth and enjoyable. If you don’t find what you’re looking for, feel free to reach out to our support team.

1. How long will it take to receive my order?

Answer:

Handling time: 1–2 business days

Transit time: 6–10 business days (depending on your location)

Estimated delivery time: 7–12 business days

For more details, please check our Shipping Policy.

2. Do you offer free shipping?

Answer: Yes, Premiumora offers free standard shipping on all orders.

3. Where is Premiumora located?

Answer: Premiumora is an online-only store. This allows us to focus on providing premium-quality products at competitive prices, shipped directly to your door.

4. What if I receive a defective or damaged product?

Answer: No worries—we’ll replace it at no extra cost. Please contact us and return the item within 30 days. See our Return Policy for more details.

5. Can I cancel my order after it’s placed?

Answer: Yes, you can cancel within 24 hours of placing your order. Just contact our support team right away.

6. What is your return policy?

Answer: We offer a hassle-free 30-day return policy. For details, please visit our Return Policy page.

7. When will I receive my refund?

Answer: Refunds are processed once we receive and inspect the returned item. You’ll usually see the refund within 5–7 business days, depending on your bank or payment provider.

8. Do your products come with a warranty?

Answer: Yes, all Premiumora products come with a 30-day warranty against defects.

9. How can I contact customer support?

Answer: You can reach us via the Contact Us page or by emailing info@premiumora.com. Our team is here to help.

10. Do you ship internationally?

Answer: Yes, Premiumora ships to multiple countries worldwide. Shipping times and availability may vary by location—please check our Shipping Policy for details.

11. Do you have a physical store?

Answer: No, Premiumora is an online-only store, which allows us to focus on a wide product range and competitive pricing.

12. Can I place a bulk or wholesale order?

Answer: Yes, bulk orders are available. Please contact our support team for custom pricing and details.

13. How do I exchange a product?

Answer: Exchanges can be made within 30 days. Please check our Return Policy for step-by-step instructions.

14. How can I track my order?

Answer: You can track your order through the Track Order page on our website once it has been shipped.

Contact Information

Store Name: Premiumora
Email: info@premiumora.com

Phone: +447400760086 (UK Business Line)
Customer Service Hours: Monday – Friday, 9:00 AM – 6:00 PM (GMT)

We aim to respond to all inquiries within 1–2 business days.